Effective Date: 08-10-25

At ODWAG, we stand behind the quality of our award-winning board games. If you are not fully satisfied, we offer a clear, fair return and refund process to ensure you can purchase with confidence.

1. Returns Eligibility

  • You may request a return within 30 calendar days of the delivery date.

  • To be eligible, the game must be returned in its original packaging, unused (or only minimally used), with all components and documentation included.

  • Games that show significant wear, damage, missing parts, or are not in resalable condition may be refused or incur a restocking deduction.

2. How to Initiate a Return

  • Log in to your account, go to “My Orders,” select the order in question and click “Request Return/Refund.”

  • Provide your order number, reason for return, and condition of the product.

  • Our team will review and send you a return authorization and instructions (including return shipping label if applicable).

  • Pack the game securely in its original packaging or equivalent, attach the return label, and ship using the instructed method.

3. Refund Conditions & Timing

  • Once we receive the returned item and verify it meets the eligibility criteria, we will process the refund within 7 business days.

  • Refunds will be issued via the original payment method (or store credit if requested and permitted).

  • Shipping fees paid at time of purchase are non-refundable, unless the return is a result of our error (e.g., wrong item, defective product).

  • If there is a deduction (for restocking or condition issues), you will be notified in writing, and the refund amount will reflect the deduction.

4. Exchanges / Replacements

  • If the product is damaged, defective, or incorrect, you may request an exchange instead of a refund.

  • Contact us promptly, provide photos or evidence of the issue, and we will arrange a replacement at no additional shipping cost.

5. Change of Mind Returns

  • Returns based on “change of mind” are permitted within the 30-day window, provided the game is unopened or in like-new condition.

  • In such cases, return shipping may be at your cost, and we reserve the right to charge a small restocking fee if the condition is outside “new-resalable” standards.

6. Late or Missing Refunds

  • If more than 15 business days have passed since the refund was processed and you haven’t received it, please contact us at support@uniqueboardgames.in, with your order number and refund reference.

  • We will assist in tracing the payment or issuing alternative compensation.

7. Non-Returnable Items

  • For hygiene or safety reasons, certain promotional items, open games with missing parts, or heavily used items may be non-returnable.

  • We will clearly indicate any non-returnable item in the product listing at time of purchase.

8. International Returns

  • For orders shipped outside India (or outside your primary market), return eligibility and shipping costs may vary. Please check the product listing for international return terms.

  • Refunds for international orders may incur currency conversion or customs duties deductions.

9. Contact Us

  • If you have any questions or need assistance with a return or refund, please contact our Customer Support team:
    📧 support@uniqueboardgames.in

  • Provide your order number and details of your request so we can respond promptly.

10. Policy Updates

  • ODWAG reserves the right to update, amend, or revise this Refund & Return Policy at any time.

  • Any changes will be posted on our website with a new “Effective Date.” Your continued use of our site constitutes acceptance of the updated policy.